Cookies Policy

1. Introduction

This Cookies Policy explains how Nadair Ltd ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at www.donnaburgess.co.uk (the "Site"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. By continuing to use our Site, you consent to our use of cookies in accordance with this policy. You can withdraw or adjust your consent at any time — see Section 7 for how to manage your preferences.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies are not harmful — they do not contain viruses or malware and cannot access information stored elsewhere on your device. In addition to cookies, we may also use similar technologies such as:

Web beacons — tiny graphics embedded in web pages or emails that log when content is viewed
Pixel tags — transparent image files used to monitor behaviour on our Site
Local storage — browser-based storage mechanisms that persist beyond sessions

3. Types of Cookies We Use

We use the following categories of cookies on our Site:

3.1 Necessary Cookies

These cookies are strictly necessary for the Site to function properly. They enable core features such as security, CSRF protection, fraud prevention, and bot detection. Because these cookies are essential, they cannot be disabled without significantly affecting the performance and functionality of our Site. No consent is required to set these cookies. Necessary cookies on this Site are set by Squarespace, Cloudflare, Stripe, and Google reCAPTCHA.

3.2 Performance Cookies

Performance cookies help us understand how visitors interact with our Site. We use Calendly's session cookie to ensure the meeting scheduling functionality operates correctly and smoothly for visitors wishing to book appointments.

3.3 Functional Cookies

Functional cookies enable enhanced features and personalisation. We use a cookie set by Calendly to remember referral information and support the booking functionality embedded on our Site.

3.4 Analytics Cookies

We use analytics cookies — provided via Segment and used by Calendly — to understand how visitors use our Site and embedded scheduling tools. This includes information about whether a visitor has visited before and how they interact with the booking interface. This helps us improve the content and experience we offer.

3.5 Other Cookies

Some cookies on our Site are set by third-party services (such as Squarespace and Calendly) for purposes that are not always fully described by those providers. Where we are aware of these cookies, we have listed them in the table in Section 4. We do not control these cookies and recommend reviewing the privacy policies of the relevant third parties.

4. Cookies We Set

Specific cookies used on our Site:

Cookie: crumb
Domain: donnaburgess.co.uk
Type: Necessary
Purpose: Squarespace sets this cookie to prevent cross-site request forgery (CSRF).
Duration: Session

Cookie:_cfuvid
Domain: .calendly.com
Type: Necessary
Purpose: Cloudflare sets this cookie to track users across sessions to optimise user experience by maintaining session consistency.
Duration: Session

Cookie: _cfuvid
Domain: .calendly.com
Type: Necessary
Purpose: Cloudflare sets this cookie to track users across sessions to optimise user experience by maintaining session consistency.
Duration: Session

Cookie: m
Domain: m.stripe.com
Type: Necessary
Purpose: Stripe sets this cookie for fraud prevention. It identifies the device used to access the website.
Duration: 1 year 1 month 4 days

Cookie: __cf_bm
Domain: calendly.com
Type: Necessary
Purpose: Set by Cloudflare to support Cloudflare Bot Management.
Duration: 1 hour

Cookie: rc::a
Domain: google.com
Type: Necessary
Purpose: Set by Google reCAPTCHA to identify bots and protect the website against malicious spam attacks.
Duration: Never

Cookie: rc::c
Domain: google.com
Type: Necessary
Purpose: Set by Google reCAPTCHA to identify bots and protect the website against malicious spam attacks.
Duration: Session

Cookie: calendlysession
Domain: calendly.com
Type: Performance
Purpose: Set by Calendly to allow the meeting scheduler to function within the website and to add events into the visitor's calendar.
Duration: 21 days

Cookie: referrer_user_id
Domain: calendly.com
Type: Functional
Purpose: Set by Calendly for the booking functionality of the website.
Duration: 14 days

Cookie: ajs_anonymous_id
Domain: calendly.com
Type: Analytics
Purpose: Set by Segment to count the number of people who visit the site by tracking if they have visited before.
Duration: Never

Cookie: ajs_user_id
Domain: calendly.com
Type: Analytics
Purpose: Set by Segment to help track visitor usage, events, target marketing, and measure application performance and stability.
Duration: Never

Cookie: squarespace-announcement-bar
Domain: donnaburgess.co.uk
Type: Other
Purpose: Set by Squarespace to manage announcement bar display preferences.
Duration: Never

Cookie: _cache
Domain: calendly.com
Type: Other
Purpose: Used by Calendly for caching purposes.
Duration: Never

Cookie: userleap.ids
Domain: calendly.com
Type: Other
Purpose: Used by Calendly's UserLeap integration for user identification.
Duration: Never

Cookie: sprig.anon.env.vid.map
Domain: calendly.com
Type: Other
Purpose: Used by Calendly's Sprig integration for anonymous visitor tracking.
Duration: Never

Please note this list may not be exhaustive, as cookies can change over time. We endeavour to keep this policy up to date.

5. Third-Party Services

We use a number of third-party services that may place cookies on your device when you use our Site. These include:

Squarespace — our website platform, used for CSRF protection and site functionality. Privacy policy: www.squarespace.com/privacy
Calendly — our appointment scheduling tool, which sets session, functional, and analytics cookies. Privacy policy: calendly.com/privacy
Stripe — our payment processor, which sets a fraud-prevention cookie. Privacy policy: stripe.com/gb/privacy
Cloudflare — our CDN and security provider, used for bot management and session optimisation. Privacy policy: www.cloudflare.com/privacypolicy
Google reCAPTCHA — used to protect forms against spam and bot activity. Privacy policy: policies.google.com/privacy
Segment — an analytics platform used by Calendly to track visit counts and usage events. Privacy policy: segment.com/legal/privacy

We recommend reviewing the privacy and cookie policies of these third parties directly, as we have no control over the cookies they set or the data they collect.

6. Legal Basis for Processing

We are based in the United Kingdom and comply with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Our use of cookies is based on the following legal grounds:

Legitimate interests — for essential/functional cookies necessary to deliver our service
Consent — for analytics, marketing, and third-party cookies, which we only set after you have given your explicit consent via our cookie banner

Where we rely on consent, you have the right to withdraw it at any time without detriment. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. How to Manage Your Cookie Preferences

You have several options for managing cookies:

7.1 Cookie Consent Tool

When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can revisit and update your preferences at any time by clicking the "Cookie Preferences" link in the footer of our Site.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete cookies already stored on your device, or alert you when a cookie is being set. Please refer to your browser's help documentation for instructions:

Google Chrome: Settings > Privacy and Security > Cookies and other site data
Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling cookies may affect the functionality of our Site and some features may not work as intended.

7.3 Opt-Out Links

You may also opt out of certain third-party tracking directly:

Google Analytics opt-out: tools.google.com/dlpage/gaoptout
Facebook ad preferences: www.facebook.com/ads/preferences
Your Online Choices (EU/UK): www.youronlinechoices.com

8. Data Retention

Cookie data is retained only for as long as necessary for the purposes set out in this policy, or for as long as we have your consent. Session cookies are automatically deleted when you close your browser. The retention periods for persistent cookies are set out in the table in Section 4.

9. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about our use of cookies. The "Last updated" date at the top of this page indicates when this policy was last revised.